Rental agreement framework

1. Parties and item

Each agreement identifies the owner and renter, the specific item and included accessories, condition and defect disclosures, permitted use, agreed dates and return deadline, pickup/return area, prices, deposit arrangements, and cancellation terms. The platform records the operator and applicable policy version; it does not silently become the product's owner or insurer.

2. Acceptance and evidence

An accepted offer generates a versioned agreement draft. Each party must review the same document and intentionally accept it using their authenticated account after reauthentication. The record includes the document hash, version, signatory, and acceptance time. A typed name is not represented as a government-accredited advanced electronic signature. Additional local signature, stamp-duty, licensing, and consumer requirements can apply; complete any required formalities before handoff.

3. Handoff and return

Check the other party's identity without retaining unnecessary copies. Photograph the item's condition and accessories together, test it, record existing damage, and agree on the return point. Do not hand over an item solely because somebody shows an email, payment screenshot, or verification badge. Record return condition and completion; report an issue promptly through the case process.

4. Risk and genuine cover

The parties must agree who is responsible for loss, damage, theft, misuse, excesses, and any genuine insurance before handoff. Confirm that an insurer's actual policy covers peer-to-peer rental, the item, the renter, location, and rental dates. A deposit is not insurance. RentSafely does not currently provide insurance or promise reimbursement.

5. Settlement and disputes

The intended platform payout eligibility period is 15 days after a rental is recorded complete, provided an authorized provider has actually settled the payment, the current agreement is accepted by both parties, and no dispute or restriction applies. This is not a guaranteed bank-arrival date or an escrow service. Collection and payouts remain unavailable until provider and legal activation.

Changes to material terms require a fresh agreement. A member cannot edit a signed record retrospectively. Disputes preserve the agreement and relevant evidence while a documented review and appeal process takes place.