Cancellations and refunds

1. Before accepting

The offer and agreement must state the cancellation deadline, any reasonable charge, late pickup/return treatment, no-show rules, and any deposit deduction process. Do not assume a universal non-refundable rule. Mandatory consumer rights and applicable provider rules are not excluded.

2. Changes and cancellations

Record requests to change or cancel inside the rental record. Do not change signed dates or fees without a fresh version accepted by both parties. If the item is unavailable, unsafe, materially different, or not supplied as agreed, preserve evidence and contact support rather than accepting an undocumented substitute.

3. Refund handling

Where no platform payment was collected, RentSafely cannot issue a platform refund. For enabled payments, a supported refund must be authorized, sent through the actual provider, and reconciled; a case resolution or refund recommendation is not proof of payment. Times to reach the original payment method vary by provider and bank.

For support, complaints, privacy requests, or an appeal, contact support@rentsafely.com. Never email identity documents or bank statements.